Refund policy
Refund & Guarantee Policy
Last updated: October 8, 2026
We want you to try GLP-1 SOS with confidence. This page explains our 60-Day Guarantee, what happens if there is a problem with your shipment, and how refunds work. If anything is unclear, email us at support@glp1sos.com. We're happy to help.
1. Our 60-Day Guarantee
If your first bottle is not right for you, our 60-Day Guarantee lets you get a refund for that bottle. GLP-1 SOS Daily Hair Shield has a 90-Day Guarantee instead (see below).
What it covers
- The first bottle of your first order with GLP-1 SOS.
- One guarantee per customer and per household.
- We refund the amount you paid for that one bottle to your original payment method. If your first order was a multi-bottle pack, the refund is the price you paid for the pack divided by the number of bottles in the pack.
- Shipping costs are not refunded.
- You do not need to send anything back.
When to ask
- Take the product daily, as directed on the label. The guarantee is for customers who used the product and were not satisfied.
- Ask between day 30 and day 60 after your order was delivered. We use the delivery date shown in the carrier's tracking.
- Requests made before day 30 do not qualify, and the order is no longer eligible for the guarantee.
- Requests made after day 60 are not eligible.
If you have a subscription
To use the guarantee, your subscription must be cancelled before your second shipment.
Subscription orders renew about every 30 days. In most cases this means you need to cancel before your guarantee window opens, and that is fine. You can cancel first in your account (see our Subscription Policy) and then email us between day 30 and day 60 after delivery.
The guarantee applies only when one order has been charged. Once a renewal or a second order has been charged, the guarantee no longer applies, either to your first order or to the later one.
GLP-1 SOS Daily Hair Shield (women's and men's): 90-Day Guarantee
A hair cycle takes about three months, so Daily Hair Shield has a 90-Day Guarantee. All the rules above apply, with one difference in timing:
- Ask between day 60 and day 90 after your order was delivered.
- Requests made before day 60 do not qualify, and the order is no longer eligible for the guarantee.
- Requests made after day 90 are not eligible.
What the guarantee does not cover
- Refund requests because of a reaction to the product, or for any other medical reason (see section 6).
- Orders with an open chargeback or payment dispute (see section 7).
- Orders bought for resale.
- Purchases made on Amazon, or from any seller other than glp1sos.com. Please contact the seller you bought from.
- Second and later orders, including subscription renewals.
- Shipping costs.
We may decline requests that show signs of fraud or abuse, such as repeat requests from the same household under different names or email addresses.
2. How to request the guarantee
Email support@glp1sos.com from the email address you used to order. Please include:
- Your order number (you'll find it in your order confirmation email)
- Your full name
- The reason, if you'd like to share it (optional, but it helps us improve)
We check your order against the conditions above and usually reply within 1–2 business days. If your request qualifies, we refund your first bottle to your original payment method. Your bank or card issuer may take 5–10 business days to show the refund on your statement.
3. No returns or exchanges
Our products are dietary supplements. For health and safety reasons, we cannot accept returns of opened or used products, and we do not offer exchanges. If you would like a different product, please place a new order.
4. Subscriptions, renewals and order changes
- Subscription renewals are not refundable. Each renewal is charged on your next order date unless you cancel at least 48 hours before that date.
- Cancelling is done online, in your account. Click Manage Subscription at the top or bottom of any page. Our support team does not cancel subscriptions by email, but we are happy to help you log in. Step-by-step instructions are in our Subscription Policy.
- Orders cannot be cancelled once placed. Orders usually ship within 24 hours, so we do not cancel orders after they are placed, including orders placed more than once. To stop future subscription orders, cancel your subscription in your account.
- Address changes: if your shipping address needs to change, email us right away. We can update it as long as the order has not shipped yet.
5. Problems with your shipment
These are handled at any time and do not depend on the guarantee window. Email support@glp1sos.com with your order number.
Lost, damaged or wrong item
- If your package is lost in transit, or arrives damaged, or contains the wrong item, tell us.
- If it's damaged or the wrong item, please include a photo of the product and the shipping label.
- We open a claim with our fulfillment center. Once the claim is confirmed, a replacement is shipped to you at no cost.
Tracking says "delivered" but you don't have it
- First, please check your mailbox, around your door, with neighbors, and with your building's front desk or mailroom.
- If you still can't find it, email us. When the carrier has proof of delivery (such as a photo or GPS location), we share it with you so you can check.
- We do not reship or refund packages that the carrier has confirmed as delivered.
- If the carrier has no proof of delivery, we open a claim with our fulfillment center and the carrier.
Returned to sender
If your package comes back to us (for example, because of an address problem), email us to confirm the correct address. We open a claim with our fulfillment center, and your package is shipped again to the confirmed address.
6. If you have a reaction to the product
If you notice any reaction, stop taking the product and talk to your doctor or pharmacist. If symptoms are severe, call 911 or seek emergency care.
Please also tell us at support@glp1sos.com, with your order number and what happened, so we can record it.
Refunds are not given for reactions to the product or for medical reasons.
7. Chargebacks and payment disputes
Please contact us first. Most issues are solved faster by email.
If you open a chargeback or dispute with your bank, the guarantee does not apply to that order while the dispute is open. We will share the order, delivery and subscription records with your bank. If a dispute is decided in your favor, that order cannot also be refunded under the guarantee.
8. Contact
GLP-1 SOS Supplements
Email: support@glp1sos.com
1209 Mountain Road Place Northeast, Albuquerque, NM 87110, US
Related: Subscription Policy · Shipping Policy · Terms of Service